Submit a complaint and get your issue resolved. Are Any Unvaccinated Passengers Able to Sail? Air Are there luggage restrictions during the trip? Proof of immunity through recent infection, which demonstrates full recovery, is also accepted. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. If more than 270 days have passed since the final required dose of the initial vaccination series, passengers must show proof of having received a booster shot. On international voyages that embark or disembark in the United States we are required by federal law to report on board felonies and missing U.S. nationals to federal agencies. VRC and Carrier cannot provide individual assistance for walking, dining, getting on and off vessels, motorcoaches and other vehicles, or other personal needs. Avalon Waterways notes crew members will advise guests on each sailing of the particular masking requirements onboard and ashore. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Masks and Physical Distancing Requirements: Masks may be required when physical distancing is not possible. Product Eligibility: New & existing reservations made by April 30, 2022. The Carrier has zero tolerance for crime on board its vessels. 0000035333 00000 n No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Are Any Unvaccinated Passengers Able to Sail?Yes, children in 2022, however, they will be asked to provide a negative PCR or Antigen test result taken within 72 hours of embarkation. Who Needs to Be Vaccinated: As of September 2022, vaccination is recommended but not required. Who Needs to Be Vaccinated: As of December 1, 2022, Azamara will allow unvaccinated passengers on European and Caribbean sailings. Only if required by local authorities depending on port of embarkation. Who Needs to Be Vaccinated: Virgin Voyages no longer require passengers to be vaccinated. These requirements apply to incidents that occur on board in U.S. territorial waters, or on the high seas or in foreign waters if the assailant or victim is a U.S. national. Yes, beginning October 4, 2022, globally. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. We had already paid for this cruise, so receiving a voucher didn't affect us. Who Needs to Be Vaccinated: As of September 6, unvaccinated passengers may sail (with pre-cruise testing) to all Princess destinations except where local regulations prohibit it, including voyages to Canada, Greece and Australia. No - no exceptions. Before departure, Viking will . Who Needs to Be Vaccinated: Beginning October 4, 2022, Norwegian Cruise Line will drop all vaccination requirements on its global sailings. Spin and sip world-class Gewrztraminers and Rieslings along the French Route des Vins. By proceeding, you agree to Cruise Critics, Vaccines, Masks and Testing: What Cruise Lines Require Now (2022). These requirements end October 4, 2022. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Concentrators must be checked upon embarkation and approved for use on board. Who Needs to Be Vaccinated: All passengers 18 years of age and over. Disappointed with Viking Cruises cancellation policy. For a missing U.S. national and all serious felonies (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of $10,000) the incident must be reported to the F.B.I. If the photos you submit include images of other travel companions, you agree and represent that you have obtained their permission to submit these photos (or that of their parent/legal guardian if they are a minor in their jurisdiction of residence) and that you have also obtained their agreement to these terms. Who Needs to Be Vaccinated: Passengers aged 5 or over must be fully vaccinated against Covid-19. Thank you in advance for your prompt attention to this issue. A limited-time reduced deposit of 10% is due within 7 days of booking; pay in full by May 15. . Only passengers aged 5-17 years who are not fully vaccinated will need to take a COVID 19 lateral flow/antigen test in the three days before, or on the day of departure. Yes, as of September 2022. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. This does not apply to cruises embarking in Canada, Greece or Australian sailings, nor to full Panama Canal transits, which still require proof of negative test at embarkation. Do you have a Viking Oceans Future Cruise Credit? Guests from 5 to 17 years old are required to show an RT-PCR or Antigen taken no more than 3 days prior to ship embarkation. Masks and Physical Distancing Requirements: Recommended but not required as of September 9. Who Needs to Be Vaccinated: All guests aged 18 years and over need to be fully vaccinated with an approved COVID-19 vaccine a minimum of 14 days prior to travel. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. Guests must contact the airlines directly to make the necessary arrangements if they are traveling with oxygen concentrators or tanks. Is A Pre-Arrival COVID-19 Test Required? No. Click to see Future Cruise Credit FAQs and special Future Cruise Credit offers. You agree you have the full right and authority to grant the rights granted in this section and agree that these terms do not in any way conflict with any existing commitment on your part. As of June 10, 2022, select ocean voyages on Viking Orion and expedition voyages on the Viking Octantis in the U.S. and Canada will continue to require a pre-departure COVID-19 test. 0000005728 00000 n Since further Viking cruise suspensions were a likely possibility pending the Covid-19 variant status, Frosch indicated we have an option to move the cruise to July, 2022. Written Notice received Days Prior to Departure Date. 0000006634 00000 n A pre-arrival COVID-19 test may be required as a condition of entry by air into the country of embarkation. Montreal, Canada U.S. Consulate General. >54m^m6?YU{. Is A Pre-Arrival COVID-19 Test Required? 0000046770 00000 n Are Any Unvaccinated Passengers Able to Sail? 0000014648 00000 n Any missing persons and criminal activity should be reported immediately so that appropriate personnel can take prompt action and secure necessary information. Acceptable Vaccines for U.S. Sailings: Regent accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. Uncruise Adventures requests passengers test before arrival, but this remains at the passengers discretion. Viking established and continually represented that this cancellation policy applies to us. ST42496CST No. Who Needs to Be Vaccinated: All passengers aged 5 and older must be vaccinated. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. They certainly want their money a year in advance of the trip. Are Any Unvaccinated Passengers Able to Sail? 0000035028 00000 n Are Any Unvaccinated Passengers Able to Sail? They offered me a voucher for 125% of my . What is My Viking Journey? Is A Pre-Arrival COVID-19 Test Required? Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. The guest will be permitted only one tank in their cabin at a time. Are Any Unvaccinated Passengers Able to Sail? If required as a condition of entry into the country of embarkation. Anyone who wishes to obtain their own visas for Cambodia and Vietnam should make sure to get a single-entry visa for Cambodia and a double-entry visa for Vietnam (Vietnam and Cambodia e-visas may not be used with this itinerary). Is A Pre-Arrival COVID-19 Test Required? Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Are Any Unvaccinated Passengers Able to Sail? Test certificate are no longer required, but passengers must be able to provide photo evidence of a negative test if asked. Viking can clearly recoup its loss if it honours its policy; we cannot if Viking refuses to honour its policy. Are Any Unvaccinated Passengers Able to Sail? I had to cancel due to ill health and provided over five months notice. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. 0000002091 00000 n However, some sailings still require a negative COVID-19 test, including many transatlantic crossings on Queen Mary 2. Those over 17 are required to have received the booster dose IF they received the initial two rounds more than nine months before the embarkation date. 0000051246 00000 n 221101 Booking Conditions (UK) Page 3 of 19 B. Is A Pierside, Pre-Embarkation COVID-19 Test Required? This will surely increase the credibility of your complaint. When is disembarkation? Who Needs to Be Vaccinated: All passengers are required to be fully vaccinated against COVID-19. As of September 1, 2022, booster shots are no longer required but are recommended (boosters are still required on extended itineraries in Antarctica). 0000033981 00000 n Viking emailed Mar 2 2020 offering a voucher for the 75% cancellation fee those on cruises in Apr. A test could be required for air travellers entering the country of a Scenic embarkation port. 0000002126 00000 n No. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Yes, though this varies by region (see above). Are Any Unvaccinated Passengers Able to Sail? This review was chosen algorithmically as the most valued customer feedback. Yes -- see above. Is A Pre-Arrival COVID-19 Test Required? Is A Pierside, Pre-Embarkation COVID-19 Test Required? Are Any Unvaccinated Passengers Able to Sail? 0000000016 00000 n Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. Is A Pre-Arrival COVID-19 Test Required? This will end as of March 1, 2023. What is the cancellation policy for my booked shore excursions? %PDF-1.7 % We did not cancel any trip in 2021 but rather rebooked and postponed our trip to 2022 as explained and recommended by Frosch Travel. The 2 doses must be administered at least 28 days apart. But on Mar 11 (9 days later), a notice on Viking site stating all cruises cancelled and offering full refund or 125% voucher and refund if not used in 2 years. Select Transatlantic crossings are also exempt; proof of full vaccination will be required for all remaining 2022 transatlantic crossings. 0000008850 00000 n Is A Pierside, Pre-Embarkation COVID-19 Test Required? Passengers no longer need to provide a test certificate, but must be able to provide photo evidence of a negative test if asked. Viking will send you a number of notifications via email as your departure date nears, including your booking confirmation, payment receipts and, if you purchased your air travel from Viking, logistical information about your air travel and transfers. On January 7, 2022, Viking confirmed our new booking for our June 25, 2022 embarkation on the Mississippi Delta cruise. ComplaintsBoard.com is a leading complaint resolution website on the Internet. To review full plan details online, go to:www.tripmate.com/wpGR425V. What is the main difference between the. Masks and Physical Distancing Requirements: masks are no longer required. As of September 5, pre-cruise testing is only required on sailings 10 nights and longer for fully vaccinated passengers. Masks and Physical Distancing Requirements: Yes. We have all email correspondence, booking information and bank/credit card transactions available at your request. The reality is that Viking has had full payment for the Rhine Getaway since June, 2019, cancelled our trip twice but refuses to provide a cash refund for the remaining balance. 0000012762 00000 n Acceptable Vaccines for U.S. Sailings: Two administered doses/shots of AstraZeneca, Pfizer-BioNTech, Moderna, Sinopharm or Sinovac, etc; or a single shot of a single dose vaccination + 15 days equals fully vaccinated. Non-U.S. Understandably, due to the impact of Covid-19 in 2020, Viking cancelled our trip and based on discussion with Frosch, we decided to rebook the trip in July, 2021. Cylinders must have the capability of being stored securely, upright, in a fixed system for the duration of the cruise. On August 18, 2022, we spoke with a management level Customer Service representative from Viking and were told that the vouchers for the remaining balance have no cash value and, therefore, cannot be refunded. Virgin Voyages Through Frosch we asked for a complete cash refund of all monies paid to Viking since February 2019. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. Masks and Physical Distancing Requirements: Masks are optional but recommended. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Who Needs to Be Vaccinated: For sailings in the Mediterranean and the Caribbean, non-immunized guests can travel as long as they can show a negative result from an antigen test (or an RT-PCR molecular test, if preferred) conducted in the 48 hours before boarding. 0000051332 00000 n This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Scenic. Are Any Unvaccinated Passengers Able to Sail? : For U.S. Is A Pre-Arrival COVID-19 Test Required? All passengers will undergo a complimentary COVID-19 test during the pre-cruise hotel stay prior to embarkation. . Unable to get refund after canceling a cruise. Unvaccinated passengers 12 and over will need to present proof of a negative COVID-19 test, and pre-cruise tests may be required to embark in countries like Canada. Based on the above information, Viking will not refund any of the $959.60 to any of the travelers. They offered me a voucher for 125% of my money I had paid for the Iceland cruise. Please request the appropriate accessibility form for you to review, sign and return to us. For more information: See the full Viking Cruises policy . Nothing in this notice refers to the cancellation policy at all. Are Any Unvaccinated Passengers Able to Sail? Which personal items are allowed on board and which are prohibited? Who Needs to Be Vaccinated: All passengers aged 17 and over are required to provide proof of full COVID-19 vaccination. 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