Merseytravel accepts no liability for losses arising from incorrectly entered VRN. Changes(a) Merseytravel may at any time make minor changes (unlikely to affect your use of them) to the Fast Tag, Account, Toll Barrier and these terms: (i) to reflect changes in the law or regulatory requirements; and(ii) to implement minor technical adjustments and improvements (for example to address a security issue). The initial activation must be paid to enable any Solo Ticket to be loaded onto a Merseytravel Smartcard. I have a Walrus card - do I need to change this to use the MetroSmart website? The Fair Processing Notice in respect of Fast Tag, which details how your data is handled can be found on our website using the following link: https://www.merseytravel.gov.uk/Pages/Fair-Processing-Notices.aspx, 13. See page 13 for more details. You can now buy a 1 day, 3 day or weekly ticket. Anytime Single / Return Tickets. Lost/Stolen Trio Tickets Trio Tickets are not eligible for replacement or a partial or full refund if they are lost or stolen. Law(a) This Agreement shall be governed by English Law and you can bring proceedings in respect of this Agreement in the Courts of England breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. 10.6 Refunds for partially used Solo Tickets are calculated on a pro rata basis, taking in to account the amount of the Solo Ticket used. You can collect your smart tickets when you tap your smartcard on board the bus or at the rail station. Refunds My Ticket purchases cannot be refunded. Proceed to "Secure Checkout" to pay by debit or credit card. 10.3 Trio Adult Annual Tickets may be renewed up to seven days prior to the date of expiry stated on the front of your ticket. Just pay for your ticket with cash, credit or debit card. If your card has been damaged, a replacement fee may be applied. You can read the Fair Processing notice for the Merseytravel Smart Ticketing Scheme here. Your receipt should show this information, or if you have bought it online you can check this in the My Tickets section. The Resident Concession is only available for personal use. Buying Saveaway Tickets6.1 Prior to purchasing a Saveaway Ticket on a Smartcard, you must have obtained your Merseytravel Smartcard.6.2 There is an initial one off activation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). We aim to have normal service resumed as swiftly as possible. We will write to you to let you know that we are going to stop providing the service, at least 14 days in advance of stopping the services and will refund any sums you have paid into your Account. Merseytravel does not exclude, or limit in any way, our liability to you where it might be unlawful to do so. My ticket is not working. To check who you should makeyour cheque payable to, ring Merseytravel Hub Support on 0151 236 6056.Note 1: All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. The ticket must be used on the day you buy it or next day you must specify the day you want to travel. Misuse7.1 My Tickets remain the property of Merseytravel at all times. Any refund in accordance with this clause 8.4 shall be processed by us provided that:8.4.1 the partially used Trio Ticket is surrendered; 8.4.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 8.5. The relevant reasons are:(i) we have told you about an upcoming change to the services or these terms which you do not agree to;(ii) we have told you about an error in the price or description of the Fast Tag you have ordered and you do not wish to proceed;(iii) there may be significantly delays because of events outside our control;(iv) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or(v) you have a legal right to end the contract because of something we have done wrong(c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. Acceptance of your proof of age is at the sole discretion of us, the retailer or the rail operator. How do I buy my first Smart Solo Term Time Ticket? (b) We will use every effort to repair or fix the defect, or issue a replacement as soon as reasonably practicable and, in any event, within seven days. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. The English National Concessionary Travel Pass for Merseyside residents is valid on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises) plus local bus services anywhere in England (not Scotland or Wales). If your card has been damaged, a replacement fee may be applied. We are sorry for any inconvenience caused. I dont currently have a MetroCard - how do I get one? Severability 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. 23 March 2021. 11. and make full use of the benefits that the scheme provides; including T-FLOW only lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. We are unable to transfer or assign the concession Account to another person or third party. You can register for an online account and link your smartcard & multiple other smartcards to a single account. (c) In the event a payment is unsuccessful, your Account will not be topped up which may result in your Account having insufficient funds or concessionary journeys. It is the Users responsibility to ensure the Account has the required funds available to operate the Toll Barrier. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office. If we are unable to accept your Application, we will inform you of this in writing .and refund any payments that have been paid in advance. Please call 0151 330 1000 to check. (b) This Agreement together with the Application shall form a binding legal Agreement between you and Merseytravel which shall take effect upon receipt of your Application by Merseytravel. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Apprentice Railpass and will be subject to any sanctions referred to in clause 8 below. General Conditions(a) This Agreement should be read in conjunction with the information contained within the Mersey Tunnels Concessionary Travel Scheme Application pack. We will contact you in advance to tell you we are suspending the Account unless the problem is urgent or an emergency. We have also launched MetroSmart, the smart ticketing website, where you can register your MetroCard or Walrus and add a range of Solo and Merseyrail-Only Railpass tickets. Using your My Ticket5.1 Each time you board and alight a bus, it counts as a separate journey. But. 8.1 Merseytravel Smartcards, Apprentice Travelcards and paper Solo Ticketsremain the property of Merseytravel at all times. 6. (h) The User shall ensure that the Fast Tag is not used fraudulently or illegally, or for any fraudulent or illegal purposes. Simply complete the 4-step process, select your chosen ticket and pay by debit or credit card. Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. Cash, contactless, credit or debit cards. Prices vary and are based on your station of origin and destination. (iii) any other material breach of the terms of this agreement. This clause 9 also applies to accidental destruction of a My Ticket. We aim to have normal service resumed as swiftly as possible. Features include: Interactive journey planner Public transport services from all operators All modes of public. (h) Any images of the Fast Tag we may provide are for illustrative purposes only. 05 March 2023. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Merseytravel's Tickets for Young People Aged 5; 2018 Great Britain National Rail Passenger Operators; Arriva Trains Wales 60Th SA; Compliance with Condition 4 of the Passenger; Wales Route Specification; Wirral Line Cover - Jun 2017 Rail Covers 31/05/2017 15:15 Page 1 You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. (b) There may be occasions that we have to suspend your Account or Fast Tag to:(i) deal with technical problems or make minor technical changes; (ii) update the product to reflect changes in relevant laws and regulatory requirements(iii) comply with any legal requirements placed upon Merseytravel. comply with any legal requirements placed upon Merseytravel. Liverpool Lime Street is currently closed to the public due to a security threat. Please note that it may take up to 16 hours before your ticket can be loaded onto your card so try to buy yours before 5pm the day before term starts. 5.1 Each time you board and alight a bus, it counts as a separate journey. You can also track your online ticket purchases and view the status of your ticket and expiry dates. Please make sure that you read the Terms and Conditions before buying and using your Saveaway ticket. train services (see note 1 below) and the Mersey We are sorry for any inconvenience caused. By purchasing and using a Solo Ticket you accept these Terms. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tag@merseytravel.gov.uk. Yes, one of the benefits of a smartcard is that you are able to buy a number of Solo, Railpass or Saveaway tickets and store them on the card. 14. Are there any restrictions in place when using a Solo Term Time Ticket? Upon registering the vehicle to the Account the VRN will be checked against DVLA open source data to establish the vehicle classification. 6.1 Prior to purchasing a Solo Ticket on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable). We can prevent your lost card from being used and send you a replacement if necessary. (e) Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this Agreement. You can combine different types of season tickets for journeys through different areas or zones. Acceptance of your proof of age is at the sole discretion of us, the retailer or the bus operator. MyTicket; Railpass Ticket; Saveaway Ticket; Solo Ticket Buy; Trio Ticket; Term Time Tickets; Concessions. (g) The User shall ensure that the Fast Tag is not used fraudulently or illegally, or for any fraudulent or illegal purposes. Before the registration process you must read and accept the terms and conditions. *Does not include Town Green, Aughton Park, Ormskirk, Chester, Bache, Capenhurst, Ellesmere Port, Overpool or Little Sutton stations. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and8.3.3 the Trio Ticket is surrendered to us with the request for a refund. 2. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Solo Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside. Merseytravel Centres, Train Stations, PayPoint stores, 1 Zone, 2 Zones or 1 Area, 3 Zones or 1 Area & 1 Zone, All Areas. You will then be able to register your MetroCard and buy Adult Solo tickets online. We will refund any payments you may have made to your T-FLOW Account. 10.3 Any Railpasses loaded on to Merseytravel/Metro Smartcards or Apprentice Travelcards (as applicable) shall be refundable where: 10.3.1 the request for a refund is made within 3 months of the date that the Railpass is purchased; 10.3.2 the ticket has not been partially used; 10.3.3 a valid receipt or confirmation email as proof of purchase is provided; 10.3.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.5. 8.1 Merseytravel/Metro Smartcards, Apprentice Travelcards and paper format Railpasses remain the property of Merseytravel at all times. 9. Click on Account Details to do this. Cash, credit or debit cards. In doing so you confirm that the information is true to the best of your knowledge and it is the Account Holders responsibility to inform us immediately of any error or change. Can be used at any time, on any day (excpet off-peak, term time or student year tickets). Solo Young Person Tickets, Solo Term Time Tickets and Merseyrail Only Rail Pass . There is a 1 activation charge when you buy your new MetroCard. Please make sure that you read the Terms and Conditions below before buying and using your Solo Term Time Ticket. Your weekly update, keeping you in touch with planned changes to Merseyside's public transport and tunnels. Merseytravel Trio Tickets Terms and Conditions of Use. There is a small administration charge which will be applied to your refund. 5.1 Each time you pass through a rail ticket barrier, it counts as a separate journey. The User shall not sell, tamper with or wilfully damage the Fast Tag. Merseytravel accept payment by all major debit or credit cards (excluding AMEX). You will need an all-areas Saveaway for journeys across two or more areas, for journeys beyond the Merseyside boundary (by rail only) as far as Chester, Ellesmere Port and Ormskirk, and for cross river journeys only on Mersey Ferries. We are unable to issue cash or cheque refunds. You can buy a smartcard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. If you are unable to apply online, you can of course visit aMerseytravel Centreacross the region and buy it over the counter. (e) If there are insufficient funds in your Account your Fast Tag will cease to work at the Toll Barrier until funds are added. 1. Law(a) This Agreement shall be governed by English Law and you can bring proceedings in respect of this Agreement in the Courts of England for any breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. 1, 3 or 5-day bundles, Week, 4-weeks, Term, Year. I have a Walrus card - do I need to change this to use the MetroSmart website? They may be bought as tickets valid for:4.2.1 one week (Trio Adult Weekly Ticket) which will be valid from the day you first use it; 4.2.2 monthly (Trio Adult Monthly Ticket) which will be valid from the day you first use it;4.2.3 an academic term (Trio Adult Term Time Ticket) which will be valid until 8 p.m. Monday to Friday during that term, excluding any half term; and4.2.4 a year (Trio Adult Annual Ticket) which will be valid from the day you first use it. If you have any queries about your Travel Pass, please ring Merseytravel on 0151 330 1000. I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? Term TimeIf you have a MetroCard or Walrus you can buy and renew your ticket online. Nothing in these Terms will affect these legal rights. 10.7 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. We are unable to issue cash or cheque refunds. The User shall not sell, tamper with or wilfully damage the Fast Tag. 13.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. Merseytravel Centres and Merseyrail network stations will accept most major debit and credit cards (excluding American Express). I have new smartcard - how do I register it? Renew it online or at a Merseytravel Centre a few days before term starts. Complete a ticket surrender form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest Merseytravel Centre. If your card is deactivated, you will need to obtain another Merseytravel/Metro Smartcard or Apprentice Travelcard (as applicable) which may incur a further activation fee in accordance with clause 6.2 above. Your ticket will becheckedand the refund calculated. Who should I contact with any queries? 8.3 We may withdraw your Solo Ticket, including refusing to accept the continued use of such Solo Ticket and refusing to make it available on a Merseytravel Smartcard or Apprentice Travelcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. Merseytravel's Obligations(a) Merseytravel will create an Account and issue the Fast Tag within 5 days of accepting your Application. You will be able to see which tickets are held on your card and when they will expire. Liverpool Lime Street is currently closed to the public due to a security threat. We will refund any payments you have made to your Account. 5. Please make sure that you have a valid ticket for the day and area of travel loaded on to your MetroCard or Walrus. 5.5 All travel you make using a My Ticket is subject to the bye-laws, regulations and individual conditions of each bus operator. We are sorry for any inconvenience caused. 6. Make as many journeys as you like throughout the day with a Day Saver. only. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. If the ticket is not suitable for your travel needs please visit the. If this information changes, for any reason, you must notify us immediately.Please be advised that we may use agencies to verify and confirm your identity and residence. 02. An Apprentice Travelcard will have an expiry date printed on the card which will be 12 months from the date of application of the card. Misuse7.1 Trio Tickets remain the property of Merseytravel at all times. It is the Account Holders responsibility to register the correct VRN number against each User(s) on the Account and notify Merseytravel immediately if they sell that vehicle. Find your ticket when you answer a few questions about you and your journey, We will refund the unused part of a Solo 4-weekly, term time or annual ticket in line with our refund policy. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visitour. You must first use your ticket within 28 days from the date you buy it. 10.6.3 a valid receipt is submitted to us with the request for a refund. Using your Solo Ticket5.1 Each time you board and alight a bus, it counts as a separate journey. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Your My Ticket will be valid from when you buy it up until 02:59 a.m. on the day following the expiry of the My Ticket. (e) Merseytravel may end the Agreement at any time by writing to you if:(i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or(ii) we discover the Fast Tag is being misused in contravention of the terms of this Agreement; or (iii) any other material breach of the terms of this Agreement. 5.3 You must follow any of our, or the train operators, instructions when using a Railpass when making a journey and you must let any driver or other member of staff of the train operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper format ticket (as the case may be) at any time during your journey if asked to do so. You should receive your ticket within seven days. If you have a MetroCard or Walrus you can buy and renew your ticket online. 1. (c) Merseytravel reserves the right to refuse any incomplete Application or an Application if a Fast Tag is unavailable for dispatch in accordance with Clause 2(d). Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. Solo Tickets: 2. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. You are responsible for ensuring that your Solo Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. (i) It is the Users responsibility to ensure that the tag is fitted correctly in line with the fitting instructions provided by Merseytravel and in accordance with the manufacturers specification. Merseytravel shall not be liable for failure to perform its obligations under this agreement if such failure results from circumstances beyond Merseytravels reasonable control. If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. Misuse8.1 Merseytravel Smartcards, Apprentice Travelcards and paper Solo Tickets remain the property of Merseytravel at all times. Tickets are valid Monday to Friday onterm time datesonly. The app allows you to plan journeys for now and any time in the future. You can combine different types of season tickets for journeys through different areas or zones. Resident ConcessionUnder the terms of this Agreement, if you are a resident of the Liverpool City Region, you have the right to make an application for the Resident Concession to be applied to your Fast Tag Account.To be eligible for this concession, you must be able to provide evidence that you meet the following criteria:(a) You must be registered as living in a property in one of the districts of the Liverpool City Region; (b) The vehicle in which the Tag is used must be registered in one of the districts of the Liverpool City Region;(c) The vehicle must be a Class 1 vehicle as defined by our vehicle classification process;The Resident Concession is only available for personal use. Where this is the case, you will need to obtain another Merseytravel Smartcard which may incur a further activation fee in accordance with clause 6.2 above. We can prevent your lost card from being used and send you a replacement if necessary. Introducing Merseytravel's Tickets for Adults Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. 3.2 Your Solo Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating busoperators; 3.2.2 private bus services or coaches; or. Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. 2.2 If you have questions in relation to these Terms or the Solo Ticket scheme, please contact us by emailing us on. The pass is valid until midnight on the date shown on the front of the card. If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. Find the right Merseyrail train ticket or pass to best suit your individual needs. As a consumer, you have legal rights in relation to this agreement where service is not carried out with reasonable skill and care. 10.1 If you need to request a refund you should contact your local Rail Station or alternatively please refer to the Merseytravel Website. Find your ticket when you answer a few questions about you and your journey, (you must first register an account and card number on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. For example, you could travel from Liverpool to Ormskirk either by an all zones Railpass (rail only) or a Trio or Solo ticket for area C and a Railpass for zone F. Merseytravel tickets are available for these areas and zones (b) If you have any questions or complaints about the Mersey Tunnels Concessionary travel T-FLOW scheme please contact us. 3. I use my MetroCard or Walrus to buy Railpass tickets. An Apprentice Travelcard will have an expiry date printed on the card which will be 12 months from the date of application of the card. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. (d) Merseytravel may end the agreement at any time by writing to you if: (i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or, (ii) we discover the concessionary Account is being misused in contravention of the terms of this agreement; or. Payment(a) The Account Holder can make payments to their account by Direct Debit or online top-up via the Mersey Tunnels website or by setting up a monthly Direct Debit for additional journeys in addition to the concessionary journeys. It is the Users responsibility to ensure your Account has the required funds or free passage balance available to operate the Toll barrier. (e) We may stop providing the T-Flow Scheme at any time. Privacy PolicyThe personal data you provide us in relation to the Solo Tickets and on the Merseytravel Website is subject to our Privacy Policy. 14.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. That means you could save hundreds of pounds*. There is no activation fee applicable for a replacement Apprentice Travelcard.11.3 We will replace any remaining validity of Solo 4 Weekly Tickets and Solo Term Time Tickets on your replacement Merseytravel Smartcard or Apprentice Travelcard (provided that it has been reactivated in accordance with clause 6.3). (d) If you have any questions or complaints about the Fast Tag scheme, please contact us. This agreement is between you and Merseytravel. No trains are running from the station. All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. 2. You can combine different types of season tickets for journeys through different areas or zones. What if I lose my smart Solo Term Time Ticket or it is stolen? In the unlikely event that your card doesnt read but you believe that it is valid, please visit a Merseytravel Centre. If you do not receive your ticket within sevendaysplease emailsmart@merseytravel.gov.uk,quotingyour order reference number and our team will investigate. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. Solo Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. 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