if your gateway/modem is working try using that coax to know if the box is working. From My Services, navigate to the MyTV option given under it. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. Here's what you'll need to do if you're having problems with the app. That would be great@CCAndrew. Does it work if you take the dvr to where one of the smaller boxes are? Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. I have the Flex box connected directly to my router via an Ethernet cable. And for the analog TV users, the Mini box is a must-have. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. It still displayed the "1Pst" error. Mobile macOS Definitly liked DTV's equipipment better. You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. You've eliminated everything on your end that we would've asked you to check. But unfortunately you usually will be stuck back in the Welcome. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? screen. Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. Select from the below issues you are experiencing. I manually unplugged and it then got stuck in boot for an hour. During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. Thank you for being a valued customer and thank you for using the forums! Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. Before you begin any of the main steps, you must have the Cox app. I've unplugged each and restarted. Software That's why you may have to cycle power repeatedly or just wait. Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. Thats why we recommend using your own high-end WiFi router. TV programs that are actively recording will be interrupted. Learn More. Just use Admin for the username and password for the password to get started. Connecting to your entertainment experience " screen and gets stuck there. The reset will start automatically, and it may take up to 5 minutes for the process to finish. It can slow you down from changing channels and even shutting off the TV. Before you go to the local Comcast store, make sure they are open. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. Slideshows I've been screaming at their automated system. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). A subscription to any level of Cox Residential Internet service and Contour is required. Next, youll need to call for help. Given the current environment, I do not want to have a tech come to my house. Dont forget to check any splitters or the cables going to the TV or Receiver too. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. Sometimes the cable wires in the walls need to be replaced. Connect the Ethernet cables as well. If everything looks fine, then you have a problem you need to fix yourself or call for help. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. Over the years, we have always had signal issues but they have only ever effected the modem. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. adding to great reply above. is this a small box or larger DVR or XG2? The pain is real and so is the issue. So for some reason the 'main box' broke. Apparenly their box is garbage and their service is worse. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. Cox Technology Persons tell me all is good with cables connections & signals. The network would now be re-established. Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. The box reboots to the language screen but does not respond to remote commands. Sometimes Cox cable and phone use the same modem. While youre at it, make sure none of the cables are loose or unplugged. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. Its possible that the fault is with your Xfinity Remote. I am not sure how to interpret the cable signals. are other set top boxes working? RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Your internet provider might be the real issue. When your Cox Cable internet goes out it feels like the world stops. Even after they sent me a new box! Perhaps, AT&T would even help me pay my penalty for cancelling. For one, a mini box doesnt give you EVERY channel you pay for. You can try restarting it and see if that fixes the issue. For that, initiate the connection on the TV by using the auto-connect option. After the registration process, you can hit Complete Registration and log in to your account. If you have your own router, your password and network name will typically be on the bottom of the device. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Bienvenido. Click OK. Other tv's in the house are working fine. Voice and internet services (in bridge mode) are not affected and working solidly. Slideshows The Contour or MiniBox receiver has a frozen screen or is missing guide information. Does this mean it is the 'main box' that is defective, not athe other 2? If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). The answer is simple. USB 3. It seems to be a common issue with Xfinity Set top boxes. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. The Internet is working perfectly. Want to learn how to use the Support Forums? When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. Simply turn it off and back on. . To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. Powered off, restarted, still on the "Welcome. Click OK. Use the down arrow button to set Power Preferences. Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? Use the below information to troubleshoot issues related to the Contour app. Read more Using the Cox Contour app Thanks for any ideas. do you have more than one set top box? UPATE: Speed test reports 167 Up and 12 down. Before you do that, try some of these quick Cox Cable fixes. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. In the app, go to My TV under the My Services tab. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. After signing in to your account, you can locate the option My Services in there. I have powered all equipment on and off. If the AMP was bad, I would have expected that the two replacement amps that I have would have fixed the issue so all I can think is that it is something on the street or the street to my house that is killing cable signals but not internet. If this doesnt fix the phone, youll surely need to call Cox for additional help. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. Its not them Its just Cox! I thought this was oddsince the first DVR box is 5.00/mo. After getting all that fixed, the first thing I noticed was the brightness of the clock. You might want to get a replacement unit if your cable box is causing the problem. Alternatively, you could also unplug your cable box. It's now back to displaying the time but also again stuck in the welcome screen. My original box stopped working and then they sent me a new one, which was also dead on arrival. If all your connections are tight and it just happens "by itself", it's not your issue. Take a speed test to confirm if your speeds are lower than what youre paying for. This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. Learn how to change picture, sound, and display settings, and manage convenience features and accessibility options. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. Can't get past the "1Pst" error. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Settings Preferences. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. Bienvenue." Screen. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. if so take just the set top box and power supply and swap for a new set top box. But it sounds like this is somthing else. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. Set it to Full. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. The first way to fix Cox problems is to reset the modem. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. Does the commscope have a green light lit? Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. This includes the power cord,. You can also use the Cox app (App Store and Google Play Store) to reset your modem. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. another box replacement I'm sure. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) I have chatted with tech support who could not even get it to reboot. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. Beneath MyTV, you can see a list of cable boxes coming under your Cox account. The Cable Modem is on the port labeled VoIP out. Tell them you reboot everything, to skip that step and get right to a technician coming right to your house. Those are the only two things you can do yourself. In the box with each mini are all the cables you need, labeled so its easy to understand. I agree with @CCAndrew. there should be an option to talk to a human being. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Cox Cable problems can and will arrive at the worst possible time. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. If it never fixes itself the box probably bricked and will need replacement. I am having the EXACT same problem!! If you are able to escilate this, that would be awesome. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. For more information refer to Understanding Data Usage. Editorials A modem is usually a black box with a cable and an ethernet cord coming out of it. I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. Nuts. For more information, refer to Understanding Data Usage. Once he came (within 48 hours of calling) all three boxes activated just fine. These days, problems come in multiple forms. Make sure that all the cables are tightly secured. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? On the second day of having this new box, Ive already had to Restart the box at least by following the troubleshooting prompts or by unplugging. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. Most likely you have Cox Cable TV, internet, and home phone. Select from the below issues you are experiencing. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. Use a narrow object like a paper clip and hold down the reset button. adding MoCA in these powered splitters works by what is termed leakage. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? Its not unheard of to have multiple bad boxes, so much for QA. The modem should take around 2-3 minutes to turn off. iPad mini @CCAndrewThank you for the reply. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. This lack of TV but good Internet is a new issue that we have not seen before. Dont use the old white coax cables in your house. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. Remote Settings. You must unplug it long enough for that battery to drain also. I don't want to make an appointment, because I do not want a tech coming into my home right now. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. We have switched boxes but this problem persists. Call Cox for help because most of the quick and easy tips didnt work. This time on the clock, the first digit is brighter than the rest. I reset and since than it has been stuck on the "welcome. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. I am assuming it has an integrated MoCA band pass filter. If it still doesn't work then. This ensures the TV boxes are communicating with the DVR box. To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. Should You Install the Latest Version of iOS 16? Then, plug it back in. Youll be able to see a welcome screen. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. For more information, please see our The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. Well save you from the hassle and time calling in for help until you really need it. How To Access TV Menu With Xfinity Remote? Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. Then press the Menu button and type in the three-digit code on screen. Software The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. The set-top box will reboot automatically. If the light keeps blinking, it indicates something is probably wrong with your device. 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. Finally, press the Power button to restart your device. I'm sure they would be delighted to have a loyal, good paying customer like myself. Sometimes the internet cable modem and router are an all-in-one device. Heres what youll need to do if youre having problems with the app. The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. I am experiancing the same issue, it started yesterday. Cox Mini box problems range from missing channels to activation failed or is taking too long. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. Has a frozen screen or is taking too long learn how to the... Get it to reboot and manage convenience features and accessibility options another new box Video >... Those anymore ) its likely tied to a Mesh WiFi network from the providing. Way to fix in under 5 minutes as long as you know a few things about resetting Cox. 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